Refund policy
Refund handling for paid routes.
Eligibility
Refund review applies only to charges for STRCTR paid access purchased through STRCTR checkout (PRO or CORE subscription charges initiated on this site).
FREE routes have nothing to refund. Charges initiated solely on a third-party platform follow that platform’s rules.
Request timing / refund window
Email strctr.system@gmail.com within fourteen (14) days of the charge. Include checkout email and approximate charge time.
Reply is approve, deny, or partial credit. No reply is not approval.
Non-refundable cases
Refunds are typically denied when:
- The request arrives after the fourteen-day window (unless law requires otherwise).
- Access was actively used to retrieve paid material after the charge in dispute.
- Abuse, chargeback fraud, or shared accounts triggered suspension.
- The processor already finalized a dispute outcome.
CORE route handling
If CORE charges both an application step and a subscription, each charge is evaluated separately. Application fees may be non-refundable once review begins, even if admission is denied—unless STRCTR states otherwise at checkout.
Refund requests
All refund requests go through strctr.system@gmail.com. STRCTR does not accept refund commitments through unofficial channels.